Problem Statement & Goals
Problem:
The healthcare industry faces significant digital transformation challenges. Outdated systems, fragmented communication channels, and complex processes create barriers that prevent patients from receiving timely, accessible care while overwhelming healthcare providers with administrative burdens.
Our Solution Approach:
The main goal of the storage management feature is to empower users and admins to:
Intelligent scheduling system: Real-time availability with smart conflict resolution
Centralized health dashboard: Unified platform for all health-related information and activities
Seamless communication tools: Integrated messaging, video calls, and document sharing
From a design perspective, the goal was to:
Make complex storage data understandable and actionable through a clear, intuitive UI.
Fit seamlessly into the Quark Docurated product experience, without adding cognitive load.
Support proactive, self-service storage management that scales with organizational needs.
Research Findings:
Average wait time for appointments: Patients wait 3-4 weeks for non-emergency consultations
Limited access to medical records: 73% of patients struggle to access their health information
Poor communication channels: Fragmented systems lead to miscommunication and delays
Administrative overhead: Healthcare providers spend 60% of time on paperwork
My Role:
As the Core UI/UX Designer, I was responsible for:
Designed the UI for the the app.
Collaborated closely with:
Product Manager & Product Owner for requirements and priorities.
Developers & QA to align design feasibility.
Stakeholders to review and incorporate feedback.
Target Users
Primary: Adults aged 25-55 seeking convenient healthcare access
Secondary: Healthcare providers looking for digital practice management
Tertiary: Elderly users and caregivers managing chronic conditions
Key Features:
Smart Appointment Booking
AI-powered scheduling with real-time availability and automated reminders
Telemedicine Integration
Secure video consultations with prescription management
Health Records Management
Centralized medical history with secure sharing capabilities
Wellness Tracking
Comprehensive health metrics and progress monitoring
Key Learnings
User-Centered Approach: Continuous user feedback and testing led to more intuitive design decisions and higher satisfaction rates.
Accessibility First Design: Implementing WCAG guidelines from the start improved usability for all users, not just those with disabilities.
Stakeholder Collaboration: Regular alignment with healthcare professionals ensured the design met real clinical needs and workflows.
Reflection
This project highlighted the power of collaboration between design, product, and development. Iterative feedback cycles ensured we built something both functional and user-friendly,
